For small and medium businesses and registered clubs, having a compliance system is one thing. Finding the time, people and resources to make it work is another. 

Running a business or managing a registered club isn’t easy. 

You have staff to manage, customers and members to look after, financial pressures, operational challenges, and a seemingly endless list of responsibilities competing for your attention. 

Then there are your compliance obligations. 

Work health and safety (WHS), anti-money laundering and counter-terrorism financing (AML/CTF), staff training, risk assessments, workplace inspections, policies, procedures and reporting requirements. 

The list can feel overwhelming. 

And while most business owners, CEOs and managers genuinely want to do the right thing, finding the time and resources to implement everything properly can be a challenge. 

If this sounds familiar, you’re certainly not alone. 

The problem isn’t always your compliance system 

Over the years, I’ve spoken with many business owners, CEOs and managers who have invested considerable time and money developing or purchasing compliance systems. 

They have policies, procedures, risk assessments, training programs and online platforms. 

Yet when we start discussing how those systems are being used, a familiar story emerges. 

The policies are there, but staff don’t always follow them. 

The risk assessments have been completed, but nobody has reviewed them recently. 

The training has been delivered, but supervisors aren’t always confident about what they’re expected to do. 

The monthly compliance tasks are available, but operational priorities keep getting in the way. 

And often, one person is trying to manage everything. 

The challenge isn’t necessarily that the business has the wrong system. It’s that implementing the system requires time, knowledge, resources and ongoing support. 

Research confirms these challenges are common 

Australian research into workplace health and safety has identified several barriers affecting small businesses, including limited resources, competing operational priorities and a lack of specialist knowledge. 

Research into the implementation of psychosocial risk management has also highlighted the gap between understanding compliance obligations and putting appropriate controls into practice. 

Similar challenges are emerging with AML/CTF compliance. 

Businesses may understand that they need an AML/CTF program, staff training and risk management procedures, but putting these requirements into everyday operations is another matter. 

These findings reinforce something we’ve observed for years at CHD Partners. 

Most businesses don’t need another complicated system. They need practical assistance to make their existing system work. 

You don’t have to do everything yourself 

One of the biggest mistakes I see is business owners and senior managers believing they need to personally manage every aspect of compliance. 

I understand why this happens. 

When you’re responsible for the business, it’s natural to want to make sure everything is done properly. 

But effective compliance doesn’t mean doing everything yourself. 

It means having the right processes, developing capable people, and ensuring important activities are completed. 

For example, your supervisors and team leaders can be trained to undertake simple but important activities, including: 

• Conducting regular workplace safety walks and inspections.
• Having conversations with workers about hazards and concerns.
• Reporting incidents and identifying opportunities for improvement.
• Supporting staff to understand and follow workplace procedures.
• Completing relevant checks and escalating issues to management.

For registered clubs, nominated staff can also be trained to support AML/CTF compliance activities, including customer due diligence, transaction monitoring, identifying suspicious activity and following internal reporting procedures. 

Management still needs to provide oversight, resources and direction. 

However, building your people’s capability means compliance becomes part of everyday operations rather than another task on the CEO’s desk. 

Small, consistent actions make a difference 

We often see businesses become overwhelmed because they try to implement too much at once. 

They conduct a major review, identify dozens of improvements and then struggle to find the time to complete them. 

A more practical approach is to focus on a manageable number of important activities and build consistency. 

Imagine a registered club where: 

• A supervisor completes a short workplace safety walk each week.
• Workers are encouraged to raise concerns during regular conversations.
• Management reviews outstanding safety actions each month.
• Relevant staff complete short, practical AML/CTF refresher activities.
• The CEO receives a simple report identifying what’s been completed and where assistance is required.

None of these activities needs to be unnecessarily complicated. 

But when they’re completed consistently, supported by appropriate procedures and reviewed by management, they can make a meaningful contribution to the club’s compliance arrangements. 

Of course, urgent risks, incidents and statutory reporting obligations must always be addressed within their required timeframes rather than waiting for a scheduled monthly task. 

Why we developed CIRT 

At CHD Partners, we recognised this problem many years ago. 

In fact, we developed CIRT in 2015 after a client requested help with an online compliance system they were struggling to manage and implement. 

The client didn’t necessarily need more paperwork or another software package. 

They needed someone who understood their business, could help manage the system and provide practical guidance along the way. 

That became the foundation of CIRT – Compliance, Induction, Reporting and Training.

Our approach was simple. 

We provide businesses with the systems, documents, and tools they need, and the support required to put them into practice. 

Today, CIRT helps businesses and registered clubs manage WHS, AML/CTF and other compliance requirements through an online platform supported by CHD Partners. 

But the technology is only part of the solution. 

How CHD Partners and CIRT can help 

We recognise that many small and medium businesses don’t have a dedicated WHS manager, compliance officer or human resources department. 

And even those that do can struggle to keep up with changing requirements and competing priorities. 

That’s why our focus is on practical implementation. 

We help businesses establish appropriate policies, procedures, training and risk management processes. 

Through CIRT, we provide scheduled monthly compliance activities, reminders, checklists and reporting tools to help keep important tasks on track. 

We can also work with CEOs, managers and supervisors to build their understanding of what needs to be done and how to do it. 

Sometimes that means helping a supervisor understand how to conduct a safety walk. 

Sometimes it’s reviewing a risk assessment, explaining an AML/CTF requirement, or helping management address outstanding compliance actions. 

And sometimes it’s simply having a conversation with a busy CEO about what should be prioritised. 

Our role isn’t to take away management’s responsibilities. 

It’s to make those responsibilities easier to understand, manage and implement. 

Compliance should support your business, not overwhelm it 

Good compliance systems should help businesses operate safely, efficiently and confidently. 

They should provide clear guidance to staff, help management identify and manage risks, and demonstrate that important activities are being undertaken. 

They shouldn’t create unnecessary administration or leave managers feeling that they’re constantly falling behind. 

Importantly, compliance isn’t something you achieve once and then forget about. 

It requires ongoing attention, consultation, training, supervision and review. 

The good news is that you don’t have to tackle all of this at once. 

And you certainly don’t have to tackle it alone. 

A final thought 

If you’re a business owner, CEO or manager who is finding it difficult to implement your WHS or AML/CTF program, I’d encourage you to ask yourself three simple questions. 

• Do we have the right systems and processes in place?
• Do our people understand what they’re expected to do?
• Are we giving them the time, training, and support to do it?

If you’re unsure about any of those answers, it might be time to have a conversation. 

At CHD Partners, we work with small and medium businesses and registered clubs that are committed to doing the right thing but don’t always have the time, knowledge or resources to do everything themselves. 

Through CHD Partners and CIRT, we can help you develop a practical approach, build your people’s capability, and keep important compliance activities moving forward. 

Because having a compliance system is one thing. 

Making it work is what really matters. 

And you don’t have to do it alone. 

Visit CHD Partners or CIRT to learn how we can assist. 

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