Training

Agressive Customer

5 Steps to Managing an Aggressive Customer – TRUCE

Articles, Training and Development
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Dealing with an aggressive customer or work-related violence can be any incident in which a person is abused, threatened or assaulted in circumstances arising out of, or in the course of, their work. The number of reported incidents of workplace…
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Collaboration

Collaboration – 6 Steps to Unlocking Success

Articles, Training and Development, Work Health and Safety
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I have been working now for over forty years. Holy shit, where did the time go. Over 20 years in business and 15 years in the police have taught me that collaboration is critical to success. Over the last few…
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The Importance of Leadership Qualities in Small Business Owners: The Strength to Do What is Right

Training and Development, Work Health and Safety
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I have had several discussions with Chief Executive Officers and Owners of Businesses over the last few weeks, challenged with various compliance requirements for their business or the organisation they run. I have reminded a few, particularly those with boards…
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Repetition Is The Mother Of Skill

Articles, Training and Development
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I heard the phrase ‘Repetition is the Mother of Skill’ back in 2000 when I attended an Anthony Robinson course. I have since learnt that the phrase was adopted from renowned author Zig Ziglar who quoted “Repetition is the mother…
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