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Training

Certificate IV in Security Management

Understanding the Requirements of Resources, Roles, Responsibility (Accountability), and Authority for International Certification Standards

Michael Huggett
Training and Development
No Comments
Achieving international certification is a significant milestone for any business, demonstrating a commitment to quality, efficiency, and continual improvement. Central to meeting these standards is the clear delineation and management of Resources, Roles, Responsibility (Accountability), and Authority. This article outlines…
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Certificate IV in Security Management

Empower Your Leaders: Who are the leaders in your organisation?

Michael Huggett
Training and Development
No Comments
Over the last four weeks, I enjoyed working with some colleagues from Leadership & Performance Partners with Glencore. The training is known as associated non-technical skills (ANTS), which the regulator in the mining space has identified as people in mining…
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Agressive Customer

5 Steps to Managing an Aggressive Customer – TRUCE

Michael Huggett
Articles, Training and Development
No Comments
Dealing with an aggressive customer or work-related violence can be any incident in which a person is abused, threatened or assaulted in circumstances arising out of, or in the course of, their work. The number of reported incidents of workplace…
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Collaboration

Collaboration – 6 Steps to Unlocking Success

Michael Huggett
Articles, Training and Development, Work Health and Safety
No Comments
I have been working now for over forty years. Holy shit, where did the time go. Over 20 years in business and 15 years in the police have taught me that collaboration is critical to success. Over the last few…
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The Importance of Leadership Qualities in Small Business Owners: The Strength to Do What is Right

Michael Huggett
Training and Development, Work Health and Safety
No Comments
I have had several discussions with Chief Executive Officers and Owners of Businesses over the last few weeks, challenged with various compliance requirements for their business or the organisation they run. I have reminded a few, particularly those with boards…
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Repetition Is The Mother Of Skill

Michael Huggett
Articles, Training and Development
No Comments
I heard the phrase ‘Repetition is the Mother of Skill’ back in 2000 when I attended an Anthony Robinson course. I have since learnt that the phrase was adopted from renowned author Zig Ziglar who quoted “Repetition is the mother…
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