Legal Powers Knowledge Reduces Customer Complaints

Security officers must have a thorough understanding of their powers of arrest and responsibilities for the use of force when arresting suspects of crime to be effective in their role.

Legal Powers Knowledge

Legal Powers for Security Officers Training uses case studies and examples to allow participants to apply legislation, such as the Law Enforcement Powers and Responsibility Act 2002 (NSW), In closed Lands Protection Act 1901 (NSW), to understand the principles of arrest and methods to preserve a crime scene. The training also identifies the difference between proofs of offences for civil and criminal matters and additional considerations before arresting young people for criminal offences. This training is targeted at guards, supervisors and managers responsible for day to day security operations.

The key learning outcomes for the sessions include:

  • Identify powers of arrest
  • Apply use of force during arrest
  • Identify proofs of criminal offence such as larceny, trespass and assault
  • Identify powers to search bags and customers
  • Review principles of interviewing and detaining suspects
  • Understand how to preserve the crime scene and give evidence
  • Identify additional considerations when arresting or detaining young people

The training incorporates the following adult learning principles and teaching techniques:

  • Brainstorming
  • Small group exercises
  • Scenarios
  • PowerPoint presentations

In preparing and delivering these sessions we will:

  • Review site standard operating procedures to be included in training
  • Customise training program to address local needs
  • Provide to each participant a training preparation package, workbook, and certificate of attendance