NSW Police Crime Prevention Series

Mail theft is a growing problem in Australia, putting your personal identity and financial security at risk. With modern convenience allowing us to send and receive important documents via post, thieves are finding new ways to steal sensitive information.

Items such as credit cards, driver’s licences, bank statements, and utility bills contain personal details that can be used for identity theft, fraud, and other crimes. Criminals can use stolen mail to open bank accounts, apply for loans, or commit scams in your name—often without you realising until it’s too late.

To safeguard your personal and financial information, it is crucial to take proactive steps to prevent mail theft and protect your identity.

How to Prevent Mail Theft

1. Secure Your Mailbox

A secure mailbox is the first line of defence against mail theft. Thieves often target unlocked or overflowing mailboxes, looking for documents that contain valuable information.

• Install a lockable mailbox that meets Australian security standards.
• Use a high-quality lock to prevent tampering.
• Never let your mailbox overflow—collect mail daily.
• If you live in an apartment complex, ensure your shared mailroom is secure.

2. Protect Your Mail When You’re Away

Travelling or being away from home for extended periods increases the risk of mail theft. Prevent unauthorised access by securing your mail while you’re gone.

• Use a mail-holding service at your local post office.
• Ask a trusted friend or neighbour to collect your mail.
• Consider using a post office box (PO Box) for sensitive documents.

3. Reduce the Risk of Identity Theft

Even with secure mail handling, criminals may still attempt to steal your identity. Take extra precautions to reduce the risk of fraud.

• Opt for electronic statements and paperless billing where possible.
• Shred old bank statements, bills, and documents before disposing of them.
• Be cautious of unexpected letters about accounts or loans you didn’t apply for.
• Monitor your credit report for suspicious activity or unauthorised accounts.

4. Recognise and Report Suspicious Activity

If you suspect that mail theft has occurred, take action immediately to protect your identity and prevent further damage.

• Check your bank statements regularly for unauthorised transactions.
• Contact your bank or financial provider if you suspect fraud.
• Report stolen mail to Australia Post and request a mail hold or redirection service.
• Notify your local police station and provide details of any missing documents.
• Report identity theft or fraud to IDCARE (Australia’s National Identity & Cyber Support Service).

What to Do if Your Mail Has Been Stolen

If you believe you have been a victim of mail theft, act quickly to prevent criminals from using your identity.

1. Report stolen mail to Crime Stoppers at 1800 333 000 or visit www.crimestoppers.com.au.
2. Inform your bank or credit provider to flag any suspicious activity.
3. Apply for a credit report to check for fraudulent applications in your name.
4. Change account passwords and update security settings.
5. Alert the police if your stolen mail contained personal identification or financial details.

Conclusion: Stay Vigilant Against Mail Theft

Preventing mail theft is an essential step in protecting your identity and financial security. By securing your mailbox, safeguarding your mail while away, and taking steps to reduce identity fraud, you can minimise the risk of becoming a victim.

With millions of dollars lost to identity crime each year, taking these precautions can save you from serious financial and personal consequences. Always remain vigilant, monitor your accounts for unusual activity, and report any suspected mail theft immediately.

For further crime prevention advice, visit the NSW Police website at www.police.nsw.gov.au.

If you need professional assistance with mail security and crime prevention, feel free to contact CHD Partners for expert advice and solutions.